FAQ for GoodiesRus

FAQ for GoodiesRus

General Questions

1. What types of products do you offer?
We offer a wide variety of products including Jewelry, clothing, accessories, home goods, electronics, toys, and more. You can browse our categories to find what you're looking for.

2. How do I create an account?
To create an account, click person on the top right of our homepage, fill in the required information, and submit. Once registered, you can sign in anytime to create a new order, or view previous orders.

3. Do I need an account to make a purchase?
No, you can check out as a guest. However, creating an account allows you to track your orders and save your information for future purchases.

Ordering and Payment

4. How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping address and payment information.

5. What payment methods do you accept?
We accept various payment methods including credit and debit cards (Shop Pay,Visa, Mastercard, American Express), PayPal, and other payment processors. We endeavour to make Afterpay available in time.

6. Can I change or cancel my order?
In most cases, you may change or cancel your order within 24 hours of purchase by contacting our customer service. After this period, orders may be processed or shipped, and we may not be able to honor that request.

Shipping and Delivery

7. What are your shipping options?

We offer standard shipping in Australia and the United states. Most items are Free shipping, some items in the future may incur a shipping charge, which can be seen at check out. If the shipping cost does not suit, you may abandon your cart.

8. How can I track my order?
Once your order has shipped, you will receive an email with tracking information. You can use this to monitor the status of your package.

9. Do you ship internationally?
At present we ship to Australia and the united states. Delivery times may vary based on your location. (usually with in the time frame of 6 -19 business days.

Returns and Exchanges

10. What is your return policy?
We accept returns within 30 days of receipt. Items must be in original condition and packaging. Manufacturers warranty's stand and may vary from product to product. Please check our Returns section for more details. https://goodiesrus.net/policies/refund-policy

11. How do I return an item?
To return an item, contact our customer service to request a return authorization. We will provide you with instructions on how to send the item back.

12. Can I exchange an item?
Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

Customer Service

13. How can I contact customer service?
You can reach our customer service team via the Chat button on the home page, or via email at Bjeneterprises211@gmail.com. We strive to respond within 4 hours.

14. What should I do if I have a problem with my order?
If you experience any issues with your order (e.g., missing items, damaged goods), please contact our customer service as soon as possible so we can assist you.

Privacy and Security

15. Is my personal information safe?
Yes, we take your privacy seriously. We use secure encryption technology to protect your personal information. Please see our Privacy Policy for more details on how we protect your data.

For more information, Please see the Privacy link below

https://goodiesrus.net/policies/privacy-policy